The following company policies allow us to create a safe and fair work environment for our cleaners and for our clients. Please reach out if you have any questions or concerns.
Please ensure, during the winter months, that there is a clear and safe path for your cleaner to get into your home to avoid a lockout fee.
Must give atleast 48 hours notice for any cancellations to avoid a cancellation fee of half the regular cleaning rate. If you cancel your clean the day before or the cleaner cannot access your home on the day of cleaning you will be charged the full cleaning rate. Cancellation 2 days prior can result in half the cost of the cleaning.
During the warmer months please ensure to have your home set to a comfortable temperature for the cleaners to work in. If they arrive and it is too hot for them to work safely you will be charged a full cleaning rate. Please ask if you have any questions about how this is determined.